While we use every effort to deliver your order to meet your needs there might be occasions where you are unhappy with the result. You should contact us to discuss your issue by initially sending your concerns to us at firstname.lastname@example.org
stating the reasons. We will then contact you to discuss. If we cannot resolve your complaint, then we will organise for your order to be returned to us. As you can appreciate there will be times when your requested engraving is so unique to you that a complete refund is not possible. in this case we will offer you a cash back less our reasonable costs or a voucher to the same value for a different product. We may also look to pass the return costs back to you. Our aim is always to provide you with a product you want that is in keeping with your expectations.